Getting Started
To start your own Prepaid mobility plan please see the steps below.
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Activate A Prepaid Phone
Visit a Fill Up & Go dealer to purchase a cell phone or activate a working cell phone you already own*. Plus, keep your phone number if you are switching to Tbaytel Fill Up & Go service.
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Activate Your Account
From your activated cell phone, call #TALK (#8255) to initialize your account and set up your password.
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Add Prepaid Dollars To Your Account
Purchase Prepaid Dollars at a Fill Up & Go dealer or retailer; over the phone; or on the web. Fill up anytime and purchase a denomination that works for you; $10, $20 or $50.
Click for more info.Mobility Inquiries
Visit 959 Fort William Rd. (in the Thunder Centre) or any Authorized Tbaytel Dealer
Thunder Centre Location:
Monday - Friday: 9:30am - 9:00pm
Saturday: 9:30am - 6:00pm
Sunday: 12:00 - 5:00
Call Customer Service: 807-623-4400 or 1-800-264-9501
Email Customer Service: customercare@tbaytel.net
Email Technical Support: support@tbaytel.net
Monday - Friday: 8:30am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 11:00am - 6:00pm

