Bill Payment Options
Choose the most convenient and easy way to pay your bill!
Whichever option you may prefer, please ensure that your account number is clearly marked so that we can quickly and efficiently process your payment.
Manage Your Bills Online With myAccount
Tbaytel's convenient online service, myAccount, makes it easier to manage all your Tbaytel accounts from your home or office computer, 24 hours a day, 7 days a week. View and pay your current Tbaytel bills or look at your previous bills and full payment history. Make payments using Visa, MasterCard or American Express. Visit tbaytel.net/myaccount to register.
View Your Bill
Click "View Your Bill" under the Billing menu at the top of the page to view your Home Phone/Internet/Digital TV, Mobility and/or Security bills. You will be able to choose the month you wish to view.
Pay Your Bill
Click "Pay Your Bill" under the Billing menu at the top of the page to pay your Home Phone/Internet/Digital TV, Mobility and/or Security bills. You will be required to set up your payment option when you click "Pay". This is a secure site.
Subscribe to E-Bill Service
Choose to subscribe to our environmentally friendly E-Bill Service and receive your Tbaytel bills electronically. Once you sign up for E-Bill service you will receive one final paper bill. From that point onward you will receive your bill(s) electronically and a notification will be sent to your requested email address when new bills are available to be viewed.
Tbaytel customers can pay bills online with epost, Canada Post's free electronic bill presentment service, which helps you manage your bills and other financial documents, safely and securely, online. To sign up for the epost service, visit www.epost.ca.
™ Trademark of Canada Post Corporation, used under licence.
Victoriaville Civic Centre
111 Syndicate Ave. S.
Thunder Bay, Ontario P7E 6S4
Tbaytel Store using Interact, Visa, MasterCard or American Express.
959 Fort William Road, Thunder Bay (Thunder Centre)
Teleco using Interact, Visa, MasterCard or American Express.
601 Central Ave, Thunder Bay
Touch Unwired using Interact, Visa, MasterCard or American Express.
1080 Lithium Drive, Thunder Bay
Where You Bank
Make your payment by teller at most financial institutions (bill stub required) through automated bank machines, telephone banking or Internet banking.
Pre-Authorized Payment Plan from Your Bank Account or Credit Card
Your monthly payment is automatically withdrawn from your bank account or charged to your credit card on the due date. Tbaytel will still mail you a statement of account prior to the due date unless you register for E-Bill. Either way, you have a record of the amount before your account is debited.
How to Sign Up
Complete the pre-authorized payment form and mail to Tbaytel, drop off in the "Payments & Resume Drop Box" or Call Customer Care at 807-623-4400 or 1-800-264-9501.
From Your Bank Account
Tbaytel will withdraw your payments on the due date from your bank account.
From Your Credit Card
Your credit card company - Visa, MasterCard, or American Express - will withdraw your Tbaytel payment on the date the account is due. No charge is levied for this service.
Call us to sign up for a pre-authorized payment plan or pay by credit card. We accept Visa, MasterCard and American Express.
Call 807-623-4400 or Toll Free 1-800-264-9501
Mail cheque payable to Tbaytel along with bill stub to:
P.O. Box 10074
Thunder Bay, ON P7B 6T6
There will be a $25.00 service charge for NSF transactions. Accounts will be dropped from the plan after one such transaction in a one-year period.
Click for more info.Customer Service Inquiries
Call Customer Service: 807-623-4400 or 1-800-264-9501
Email Customer Service: email@example.com
Email Technical Support: firstname.lastname@example.org
Monday - Friday: 8:30am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday 11:00am - 6:00pm
Customer Service at 1046 Lithium Drive is closed to in-person traffic.