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Call Trace

Trace the source of harassing and obscene calls, including blocked calls, by dialing a simple code. Call Trace should only be used in serious situations when you plan to take legal action. TBayTel will only release call trace information to the police

Call trace is $5 per successful trace to a maximum of $10 within your monthly billing period.


How It Works
  • Hang up after answering the call.
  • Pick up the receiver and listen for the dial tone. Press *57 (rotary phone: dial 1157).
  • Wait, a voice message will tell you if your call has been successfully traced.
  • Record the time and date that the trace was activated. Write down everything you can remember about the call.
  • Report the harassing or obscene call to the police.

 

To add or remove Calling Features,
contact Tbaytel Customer Service at 623-4400 or 1-800-264-9501.

 

Click for more info.Customer Service Inquiries

Call Customer Service: 807-623-4400 or 1-800-264-9501
Email Customer Service: customercare@tbaytel.net
Email Technical Support: support@tbaytel.net
Monday - Friday: 8:30am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday 11:00am - 6:00pm

Customer Service at 1046 Lithium Drive is closed to in-person traffic.