New and Existing Customers

If you're a new customer, moving, changing a service, or adding additional lines, we're here to help you. To order new TBayTel service or change present service and calling features, call Customer Service or visit the TBayTel Store.

REQUIRED INFORMATION

TBayTel requires all new customers and existing customers requesting a change to present service and calling features to provide complete and updated billing and credit information.

WHAT WE NEED

• Your complete address
• How you would like your directory listing and name display to appear
• Personal information — Employment and credit information
• The type of telephones you want. You can rent your telephone sets from TBayTel. Single line residence and business customers must have all jacks and inside wiring installed by TBayTel.
  
  

  For Home Service

  2 pieces of acceptable identification
  
  

  For Business Service

  Business ownership information
  
  

  For Internet Service

  2 pieces of acceptable identification
  
  

  For Mobility Service

  2 pieces of acceptable identification
  
  

  For Service in a Rented Property

  Landlord's name and phone number

* Connection and service charges applicable

ADVANCE PAYMENTS & DEPOSITS

New TBayTel customers or customers reestablishing service may be asked for an advance payment or deposit. (Deposits are based on local service and long distance charges.)

DEPOSIT REFUND

Deposits are refunded with interest on establishment of a payment history with TBayTel, or once service is disconnected. Your deposit and interest will be applied to your account.

NO CHARGE TO DISCONNECT

The minimum connection period is one month. Call Customer Service to disconnect your service free of charge.

TELEPHONE DIRECTORY - LISTINGS, TO ORDER

The annual TBayTel directory is placed in in homes and businesses in Thunder Bay. The directory includes up-to-date emergency phone numbers, maps, community and City of Thunder Bay information, area code listings, an events calendar, TBayTel services and products, white pages, government information and the Yellow Pages.

To change your white page listing or to order directories, call or visit Customer Service.

CALL FOR CUSTOMER SERVICE INQUIRIES

623-4400 or 1-800-264-9501
Monday to Friday 8:00 am to 8:00 pm
Saturday 10:00 am to 6:00 pm

VISIT THE TBAYTEL STORE

959 Fort William Rd. Unit D-1
Thunder Bay, ON P7B 3A6

Monday to Friday: 9:30am - 9:00pm
Saturday: 9:30am - 6:00pm
Sunday: 12:00pm - 5:00pm

 

CUSTOMER SERVICE INQUIRIES		Click for more info.
Customer Service: 623-4400 or 1-800-264-9501 Monday - Friday: 8:00am - 8:00pm Saturday: 10:00am - 6:00pm Customer Service at 1046 Lithium Drive is closed to in-person traffic.